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Concourse ERP · Product walkthrough

An integrated platform for counties and municipalities.

Automation, measurable outcomes, configurable workflows, and a unified document index — delivered on a single application.

Automation

Replaces paper, spreadsheets, and double-entry data flows.

Outcome KPIs

Surfaces operational outcomes alongside transactional activity.

Workflows

Provides visual, run-time configurable approval chains with full audit trail.

Document Search

Maintains a unified cross-module document index attached to every record.

Operational outcomes the platform delivers

Each item is demonstrated during the guided tour. Captions on the tour state what is occurring; the demonstration provides the evidence.

Invoice processing

A multi-day building-to-building routing cycle collapses to under a minute.

See it in the tour

Receipts and cash management

Counter receipts post to the general ledger in real time and reconcile at end of day automatically.

See it in the tour

Public records requests

A cross-module document index returns matched files in seconds; the statutory clock runs from intake.

See it in the tour

Payroll preparation

Overtime is calculated against the configured FLSA period; pension submission is one action.

See it in the tour

Resident self-service

Residents view bills, usage history, permits, and tax records and pay from any device.

See it in the tour

Ten modules under one application

Seven modules are presented as clickable deep dives in the guided tour. Three appear as additional showcase capability cards.

Financial Management

Hero module · in tour

Multi-fund general ledger with accounts payable, accounts receivable, cash and receipt management, bank reconciliation, budgeting, forecasting, and performance management on one ledger.

  • Multi-fund general ledger with drill-down to source documents
  • Accounts payable with optical character recognition ingest and configurable approval routing
  • Bank reconciliation with automated matching and exceptions queue
  • Budget planning with scenario comparison and adopted-budget posting to the ledger
AutomationWorkflowsDocument Search

Procurement & Contracts

Hero module · in tour

Solicitations, purchase orders, contract lifecycle, vendor portal, and document vault with renewal alerting.

  • Solicitation management with structured response capture
  • Contract lifecycle with clause library and electronic signature
  • Vendor portal with self-service W-9 and certificate-of-insurance upload
  • Renewal calendar with configurable alert thresholds
WorkflowsDocument Search

Human Resources & Payroll

Hero module · in tour

Employee and position history, payroll with overtime engine, benefits enrollment, pension reporting, applicant tracking, and employee self-service.

  • Position-based human resources information system
  • Payroll engine with configurable overtime periods and accrual rules
  • Pension reporting validated against state-required schemas
  • Employee self-service for pay statements, tax forms, and leave
AutomationWorkflows

Utility Billing & Portal

Hero module · in tour

Multi-utility customer information system with meter management, billing run, rate engine, and a consumer-grade self-service portal.

  • Combined electric, water, sewer, stormwater, and refuse billing on a single statement
  • Daily consumption visualization with leak detection and anomaly alerts
  • Rate engine with tiered and seasonal rules configured without code
  • Customer portal with autopay, paperless statements, and service-request intake
AutomationOutcome KPIsDocument Search

Tax Assessment & Collection

Hero module · in tour

Property roll, computer-assisted mass appraisal, annual billing, delinquency, appeals, business licensing, and treasurer reconciliation.

  • Parcel record with photograph, sketch, characteristics, and sales comparables
  • Annual billing run with overnight batch and exceptions queue
  • Delinquency case management with configurable escalation to lien and tax sale
  • Online appeal intake with supporting-document upload
AutomationOutcome KPIsWorkflowsDocument Search

Permitting & Inspections

Hero module · in tour

Building, planning, zoning, trades, and licensing applications with online intake, configurable approval routing, and a mobile inspector view.

  • Online application intake with electronic payment
  • Configurable multi-department approval routing with service-level timers
  • Plan-set attachments indexed for full-text search
  • Mobile inspector view with offline capture
AutomationWorkflowsDocument Search

Code Enforcement

Hero module · in tour

Complaint intake, violation escalation, geographic information system map, and mobile inspector workflow.

  • Citizen self-report intake with photograph upload
  • Geographic information system map with severity overlay
  • Configurable escalation ladder from warning to lien and court referral
  • Mobile inspector view with proximity-based routing
AutomationWorkflowsDocument Search

Asset & Work Orders

Showcase module

Fleet, facilities, and infrastructure asset register with preventive-maintenance schedules and GASB 34 reporting.

  • Asset register with depreciation and replacement planning
  • Preventive-maintenance schedule attached to each asset
  • Work-order generation linked to asset record
  • GASB 34 fixed-asset reporting at year end
AutomationOutcome KPIs

Court & Citations

Showcase module

Docket, fines, payment plans, state case-management reporting, and warrant queue.

  • Digital docket with attached case files
  • Configurable fine schedules and payment plans
  • Batch electronic reporting to state case-management systems
  • Warrant queue with field-lookup view
AutomationWorkflows

Citizen Engagement / 311

Showcase module

Service request portal, public records request intake, transparency dashboards, and resident notification engine.

  • Service request portal with ticket numbers and status visibility
  • Public records request workflow with statutory clock
  • Transparency dashboards on spending, contracts, and budget
  • Resident notification engine with multi-channel delivery
Outcome KPIsWorkflows

Capabilities the platform replaces

Spreadsheet-based bank reconciliation
Paper invoice routing between departments
Standalone vendor document storage
Per-utility customer information systems
Manual conviction reporting
Telephone-only complaint intake
Printed parcel cards in physical filing cabinets
Per-module document indexing

See the platform in motion.

Seven hero modules. Two to three minutes each. Approximately twenty minutes end-to-end.

Begin the guided tour