Concourse ERP · Product walkthrough
An integrated platform for counties and municipalities.
Automation, measurable outcomes, configurable workflows, and a unified document index — delivered on a single application.
Replaces paper, spreadsheets, and double-entry data flows.
Surfaces operational outcomes alongside transactional activity.
Provides visual, run-time configurable approval chains with full audit trail.
Maintains a unified cross-module document index attached to every record.
Operational outcomes the platform delivers
Each item is demonstrated during the guided tour. Captions on the tour state what is occurring; the demonstration provides the evidence.
Invoice processing
A multi-day building-to-building routing cycle collapses to under a minute.
See it in the tourReceipts and cash management
Counter receipts post to the general ledger in real time and reconcile at end of day automatically.
See it in the tourPublic records requests
A cross-module document index returns matched files in seconds; the statutory clock runs from intake.
See it in the tourPayroll preparation
Overtime is calculated against the configured FLSA period; pension submission is one action.
See it in the tourResident self-service
Residents view bills, usage history, permits, and tax records and pay from any device.
See it in the tourTen modules under one application
Seven modules are presented as clickable deep dives in the guided tour. Three appear as additional showcase capability cards.
Financial Management
Hero module · in tour
Multi-fund general ledger with accounts payable, accounts receivable, cash and receipt management, bank reconciliation, budgeting, forecasting, and performance management on one ledger.
- Multi-fund general ledger with drill-down to source documents
- Accounts payable with optical character recognition ingest and configurable approval routing
- Bank reconciliation with automated matching and exceptions queue
- Budget planning with scenario comparison and adopted-budget posting to the ledger
Procurement & Contracts
Hero module · in tour
Solicitations, purchase orders, contract lifecycle, vendor portal, and document vault with renewal alerting.
- Solicitation management with structured response capture
- Contract lifecycle with clause library and electronic signature
- Vendor portal with self-service W-9 and certificate-of-insurance upload
- Renewal calendar with configurable alert thresholds
Human Resources & Payroll
Hero module · in tour
Employee and position history, payroll with overtime engine, benefits enrollment, pension reporting, applicant tracking, and employee self-service.
- Position-based human resources information system
- Payroll engine with configurable overtime periods and accrual rules
- Pension reporting validated against state-required schemas
- Employee self-service for pay statements, tax forms, and leave
Utility Billing & Portal
Hero module · in tour
Multi-utility customer information system with meter management, billing run, rate engine, and a consumer-grade self-service portal.
- Combined electric, water, sewer, stormwater, and refuse billing on a single statement
- Daily consumption visualization with leak detection and anomaly alerts
- Rate engine with tiered and seasonal rules configured without code
- Customer portal with autopay, paperless statements, and service-request intake
Tax Assessment & Collection
Hero module · in tour
Property roll, computer-assisted mass appraisal, annual billing, delinquency, appeals, business licensing, and treasurer reconciliation.
- Parcel record with photograph, sketch, characteristics, and sales comparables
- Annual billing run with overnight batch and exceptions queue
- Delinquency case management with configurable escalation to lien and tax sale
- Online appeal intake with supporting-document upload
Permitting & Inspections
Hero module · in tour
Building, planning, zoning, trades, and licensing applications with online intake, configurable approval routing, and a mobile inspector view.
- Online application intake with electronic payment
- Configurable multi-department approval routing with service-level timers
- Plan-set attachments indexed for full-text search
- Mobile inspector view with offline capture
Code Enforcement
Hero module · in tour
Complaint intake, violation escalation, geographic information system map, and mobile inspector workflow.
- Citizen self-report intake with photograph upload
- Geographic information system map with severity overlay
- Configurable escalation ladder from warning to lien and court referral
- Mobile inspector view with proximity-based routing
Asset & Work Orders
Showcase module
Fleet, facilities, and infrastructure asset register with preventive-maintenance schedules and GASB 34 reporting.
- Asset register with depreciation and replacement planning
- Preventive-maintenance schedule attached to each asset
- Work-order generation linked to asset record
- GASB 34 fixed-asset reporting at year end
Court & Citations
Showcase module
Docket, fines, payment plans, state case-management reporting, and warrant queue.
- Digital docket with attached case files
- Configurable fine schedules and payment plans
- Batch electronic reporting to state case-management systems
- Warrant queue with field-lookup view
Citizen Engagement / 311
Showcase module
Service request portal, public records request intake, transparency dashboards, and resident notification engine.
- Service request portal with ticket numbers and status visibility
- Public records request workflow with statutory clock
- Transparency dashboards on spending, contracts, and budget
- Resident notification engine with multi-channel delivery
Capabilities the platform replaces
See the platform in motion.
Seven hero modules. Two to three minutes each. Approximately twenty minutes end-to-end.
Begin the guided tour