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Showcase module
Citizen Engagement and 311
Service request portal, public records request intake, transparency dashboards, and resident notification engine.
Outcome KPIsWorkflows
Capabilities
- Service request portal with ticket numbers and status visibility
- Public records request workflow with statutory clock
- Transparency dashboards on spending, contracts, and budget
- Resident notification engine with multi-channel delivery
What this module replaces
- Telephone-only service intake
- Manual public records request handling